Issue 18

The SCIS Customer Service staff have recently been receiving a number of calls from customers with queries of a similar nature. In order to provide a more efficient service to our customers, we would like to address these queries in the points below.

Rapid Retrospective (RR)

• RR is a Softlink Australia (OASIS) product, not a Curriculum Corporation product.
• Queries and support regarding the RR module should be directed to your local RR/OASIS support staff, NOT to Curriculum Corporation.
• Curriculum Corporation are only responsible for the following aspects of RR:
  - RR registration ($50.00).
  - ISBN Index Updates (@$25.00 each)
  - Processing of RR data (@$0.15 per record (min. 100) & $14.00 post/ packaging).
• The ASCISRECON program is a product of Curriculum. Corporation and is NOT related to RR/OASIS.
• Ferntree Computer Corporation are responsible for the processing of RR and ASCISRECON records.
• Customers are required to send their RR and ASCISRECON disks (for processing) to Femtree Computer Corporation, NOT to Curriculum Corporation.
• Queries about disks which have been sent for processing, should be directed to Ferntree Computer Corporation. Please have your RR Registration or ASCISRECON User Number (depending upon which program you have) and the file name handy when you call.
• NSW Government schools who took advantage of the bulk deal offered last year need to contact the Information Technology Directorate for queries relating to the supply of ISBN Index update disks. Curriculum Corporation supply a master disk to the Information Technology Directorate (NSW DSE) each quarter, who are then responsible for distributing it to their schools.
• Schools other than NSW Government schools who subscribe-to the ISBN Index Update disks, receive them directly from Curriculum Corporation each quarter.

RR & ASCISRECON

• Ferntree Computer Corporation are Curriculum Corporation's facility manager and as such, are responsible for the processing of both RR and ASCISRECON records. Customers are required to send their RR or ASCISRECON disks (for processing) to Ferntree Computer Corporation, NOT to Curriculum. Corporation.
• Queries about disks which have been sent for processing, should be directed to Ferntree Computer Corporation. You will need to have your RR Registration or ASCISRECON User Number (depending upon which program you have) and the file name ready when you call.
• The minimum number of RR or ASCISRECON records to be sent for processing is 100 (ie. minimum charge is $15.00).

Voyager

• When logging onto Voyager (the SCIS database) and entering your User Number, User Name and Password, customers need to remember to press the F1 [GO] key after entering their Password to proceed to the next screen.
• When Bulk Ordering a large number of items, it is recommended to enter only a screen full of ISBNs (approx. 12), then press the F1 [GO] key to check the numbers against the SCIS database. Pressing the F1 [GO] key again, will place your order into a work pool to await confirmation. Repeat the above procedure, ie. entering ISBNs into the Bulk Ordering module -a screen full at a time -and pressing the Fl (GO] key (twice), until your entire order is complete. Don't forget to confirm your order by selecting Review and Confirm Orders from the Main Menu.

TELEPHONE NUMBER CHANGE

Curriculum Corporation has changed its telephone number to:

PH:(03) 9207 9600

Our free call and fax numbers remain unchanged:

Free call: 1800 337 405
Facsimile: (03) 9639 1616

1997 SCIS Subscriptions

Along with this issue of the Connections Newsletter, please find a copy of the 1997 SCIS Subscription form. If you are not able to locate your copy of the 1997 SCIS Subscription form and/ or require further information, please contact the SCIS Customer Service staff on:

Tel: +613 9207 9600 or 1800 337405 (free call from within Australia)
Fax: +61 3 9639 1616
Email: [email protected]

REMINDER NOTICE: Catalogue Card/MMR order form payments.

In response to requests from many of our schools, Curriculum Corporation no longer requires prepayment for records ordered on Catalogue Card and Machine Readable Record order forms. This policy has been in place since the 1st April 1996.

Schools ordering cards or machine-readable records on these forms are invoiced for these products.

CURRICULUM CORPORATION STATE SALES REPRESENTATIVES

To arrange an appointment to preview or order Curriculum Corporation resources or for further information, please contact the Sales Representative in your State or Territory.

QUEENSLAND
Coralie Donaldson
4 Greenwood Crescent
SAMFORD QLD 4520
Phone/fax:(07) 3289 7335

NEW SOUTH WALES
Rebecca Pinchin
131 Ryedale Road.
WEST RYDE NSW 2114
Phone: (02) 9808 3662
Fax (02) 9808 3972

ACT
Jenny Clark
13 Fraenkel Street
MONASH ACT 2904
Phone: (06) 292 6864

VICTORIA
Susan Ronai
32 Bramwell Street
OCEAN GROVE VIC. 3226
Phone/fax: (052) 555 278
Mobile: 0414 356 692

SOUTH AUSTRALIA
Vicki Pearce
3 Glenfield Court
HAWTHORNDENE SA 5051
Phone/fax:(08) 8370 3840

WESTERN AUSTRALIA
Peter Francis
Shop 9B, 531 Hay Street
SUBIACO WA 6008
Phone/fax:(09) 382 1833